The customer service button on their main site doesn't even work. They actually lie to you for the reason for delivery being held. If the driver doesn't feel like going around your apartment building to park and walk to the front door, they'll tell you `no one was home.` The customer service person on the phone was lazier than the driver. She didn't even want to add specific delivery instructions and told me "You'll get it eventually." There's a reason why cheap sites use this company.
Are you the owner of this business?